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Do self service options help you?
"Since the last 10 years you can hardly call a company, buy a ticket, do your taxes, or anything else without doing most of the work yourself."
Most consumer regard automated customer service as a useful tool although it still needs further refinement in most cases. Either telephone or online based automated customer service can provide support 24 hours a day, 7 days a week and can be of great help when trying to resolve minor issues. However, many feel that at times automated service is not enough. It's important to also have a person to talk to in certain situations. A real customer service representative has the ability to react to a situation and give you a sense of reassurance that your problem will be solved.
13 comment(s) so far

sorenpommer thinks: The beginning of the end was when they took the

simplest service of all and put a machine in.

Lewis Black, Comedian

(78% of 9 votes AGREE)
FrankNfurter thinks: A real person has the ability to react to a situation instantly and so can overcome any potential mishaps that do occur. Keeping me reassured and calm is something a machine can't do.
(67% of 9 votes AGREE)
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