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Contributor name: chrisek
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Contributor since: Dec 6, 2006
Last seen: Dec 6, 2006

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73% (16 votes) agreed

Latest comments posted

Has society lost it's attention span?
chrisek thinks: It's interesting that this idea of information overload and the need for companies to capture people's interest has now been labeled the "attention economy". According to this Business 2.0 article, too many choices has caused us to 'zone out' and ignore most of the information presented to us. It appears that the next round of start-up companies will be focused on creating ways for us to get the information that we need, providing a more personalized experience by only presenting us information that we are truly interested in.

Complicated Technology
chrisek thinks: Like anything, technology evolves and over time becomes easier to use. Innovators who always get the latest gadgets on the market always deal with countless issues using them. Functions soon become automated, customer complaints lead to better product design. I think the complexity of a product seems to be based on the point at which it's at in its evolution, not so much inthe task it's performing.

Are ugly websites easier to use?
chrisek thinks: The web is about content. Images need to support the content or else what's the point of using them if only to create long download times and clutter the information on a page.

Can computer gaming make you smarter?
chrisek thinks: Let's hope it makes us smarter. I've been playing my XBox 360 for a few days straight. I might be one step away from becoming the next Einstien.

Out of control email inbox
chrisek thinks: I've made several attempts, in vain I might add, to organize my inbox. Amazingly, within a few days, it's back to the cluttered disaster it once was.

Latest comments agreed with

Sizes for clothes
ferraribabe thinks: My problem is with length. Why do some (particularly a number of Spanish high street ) stores insist on producing trousers in very long lengths for extremely tall people when most of the population are much shorter? I don't know anyone who can buy trousers from these chains without having to have them altered.

Sizes for clothes
Franq thinks: Buying clothes online becomes so much easier when there's a single standard. When it is based on something measurable, you can even complain successfully when an object is not the size it claimes to be.

Sizes for clothes
BigA thinks: I agree with Dreve. You would never get away with calling most Asian sizes xx-small, x-small, etc. while most American XXX-L, XXL, etc. just to have a uniform global standard. This would hurt too many peoples' egos. Size is more or less relative to your ethnic origin. Essentially it would upset too many people and be bad for the clothing business.

Sizes for clothes
AstridF thinks: I get confused by cloth size because I can be M in one brand and L in another. I don’t mind different standardization, if the size within in a standard was comparable.

Sizes for clothes
dreve thinks: I think is a question why realise is 'realize' in US, of coz, different can decide on different types of size because people's build are differently. For example, there's no such thing as size 6 (UK) equlivent in US, that's far too small for their people, and the same 'cuttings' is a medium size in Japanese because of different body build

KEEP the different sizing!

Latest comments disagreed with

Open Source Instruction Manuals
trickyskills thinks: Wikis are the way ahead for online instructions. Often the official instructions are written in science labs. Users are the best people to explain how to really use a product.

Do self service options help you?
trickyskills thinks: I fail to see the simplicity in a supermarket self service check out. Either you can't get the scanner to work, or worse still, the customer in front of you can't.

This all means that a member of staff is required to hover over the self service so that it all runs smoothly.

Where's the cost saving in that?!


Do self service options help you?
itssimple thinks: I think self help options, if done correctly, can be truly more helpful than speaking to a person. The odds are that if you have an issue, someone else has also probably already had the same issue. In these cases, an FAQ should be sufficient and would also save a company money on a call center.

Do self service options help you?
donnam thinks: I don't tend to like having to talk to a customer service person on the phone. Too often they are not helpful and in some cases, downright rude and unpleasant. I would much prefer to book an appointment online if I can, or do banking transactions online when I can. To me, speaking to a representative is usually the option of last resort, when I can simply and easily log on to a website, do what I need to do and not have to be irritated in the process.

Do self service options help you?
Roadmeister thinks: Absolutely, a well thought through and structured self-service system including FAQs is extremely helpfull.

My second option would be to go to a user forum, as there is mostly somebody who has been hunting for the same information.

I guess I just do not like being put on hold so a helpdesk (mostly the first part of that name is not deserved) is really a last resort option.

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